Rivel International Health Tourism

Patient Rights

RIGHTS OF PATIENTS
The purpose of all these rights is to provide "high levels of human health" in hospitals and to provide you with high quality health services.

Right to Life

For whatever reason, the right to life of patients cannot be abandoned, no one can end their lives even if they desire.

Right to take protective measures

Each individual has the right to receive appropriate services for protection from disease. In order to achieve this goal, the role of health care providers is to ensure that everyone is benefited from health services, the latest professional knowledge and technological innovations. You can also get information from our hospital on preventive health services.

Right to Benefit

Every individual has the right to benefit from health services to meet their health needs. Health services (all examinations, diagnosis and treatment) should be given equally, regardless of language, religion, race, sex or thought, and should not be discriminated against in terms of type, time, place of residence or financial resources. Patients with incomplete physical competence should equally benefit from all rights.
Individuals have the right to benefit within the framework of the laws and regulations of the country in organ transplantation / experimental research.

Right to Information

Each individual has the right to information about his / her health, current health services and how to benefit from them, and all scientific research results and technological innovations. Health services should be given in a way that is easy to reach by the patient and in the language they will understand.


To know the identity and duties of the personnel to be serviced,
Learning the cost of the service and receiving the invoice,
To receive consultation services from another physician with additional fee upon request,
He / she has the right to get information about the treatment and applications to be applied to him/her.

Right to Access to Medical Records

Patients have the right to receive information about themselves and their illnesses in their files and records, to reproduce by photocopying, to ask questions and to correct them if there are some errors.
The medical records of the deceased patients may be given by an open permit or a court order.
Individuals have the right to request changes in the medical records of the disease, treatment process or practices that do not comply with the reality.
With a written request, all medical records of the patient may be sent to him or to another institution of his choice.

Right of Consent

Each individual has the right to receive information in order to participate in decisions related to his or her health. This information is essential for any procedure and treatment. Health care providers must provide information to all patients, including any information about any surgery or treatment, risks, problems, side-effects, and alternative treatment options. Patient approval includes routine procedures.

Unconscious patients under the age of 18 give their parents / guardian consent. In the case of refusal, the decision of the physician / health care professional should be left to the court or to a court similar to that of the arbitral tribunal.
Where there is no legal representative and the proposed intervention is urgent, medical intervention can be done without approval.

The Right to Decline Treatment
The patient has the right to object to treatment or medical intervention or to change his / her decision in the treatment process and to appeal against the continuation. The patient has the right to be informed about the health status.
In case of refusal, the patient is dismissed from our hospital. When we apply to our hospital again, the right to receive the necessary care and treatment continues.

Right to choose

Every individual with sufficient knowledge has the right to choose between different treatment methods and those who will provide treatment. The patient, which diagnosis and treatment method will be used; have the right to decide on the selection of doctors, specialists or hospitals. Health care services should show that they have the right to choose the other health care providers, doctors and patients who are applying this treatment. All barriers that restrict the use of this right must be removed.

Right to Privacy

Each individual’s personal information; health status, diagnosis and treatment made in addition to the information on the subject of private visits is to be kept confidential. The information and data of an individual on the health condition or treatment applied to him / her should be confidential. The personal privacy of the patient should be respected during the medical intervention, the procedure should be carried out in an appropriate environment and should be carried out by the people who really need to be there. He / she has the right not to accept the persons who are not related to his treatment (including visitors).

The Right to Receive Health Care

Each individual has the right to receive the necessary treatment within the specified time period. This right applies to every stage of treatment. It is the duty of the health services to determine the waiting times by taking into account the services to be provided within a certain period of time. If healthcare is not available to patients within a predetermined period of time, the option to use alternative services of the same quality should be offered and the expenses arising therefrom must be reimbursed within a reasonable time.
Doctors should allocate adequate time to their patients, including time to provide information.

Right to Dignity
Every individual has the right to receive health care in an environment where respect and care are provided, where friendly, gentle, compassionate and healthy conditions are provided and all noise and disturbing factors are eliminated. Hospital workers are not entitled to discuss with you. Complaints are resolved by the patient rights office.

The Right to Fulfill Religious Rights

Within the framework of the possibilities of the organization and within the framework of the measures taken by the administration, patients have the right to perform their religious duties, to wear their clothes according to their beliefs, to use symbols and to receive social and psychological support.

Visiting and Accompanying Rights

Each individual has the right to receive visitors in accordance with the procedures and principles determined by the institution, to the extent of legislation and facilities, and to have a companion if the physician deems are appropriate.

Right to Quality Standards

Every individual has the right to benefit from high quality health care. The right to quality health care requires health institutions and health personnel to deliver satisfactory levels of performance in terms of technical performance, comfort and human relationships. Health professionals cannot diagnose or treat medical ethics.

Right to Security

Each individual has the right to protection from harm with poor health care, medical errors and has the right to benefit from an institution and treatments that meet high safety standards.

Innovation Rights

Each individual is entitled to innovations, including diagnostic procedures, according to international standards. The task of health services is to conduct research and support them, especially considering the rare diseases.

Unnecessary Pain / Right to Avoid Pain and Boredom

Every individual has the right to be protected from pain and to distress as much as possible in every phase of the disease. For this purpose, health services should take the necessary measures to make the treatment of the patient easy and comfortable.

Right to End of Life Care

Health services should provide special care services for patients and their families in the last period of life.

The Right to Personal Treatment

Each individual has the right to direct diagnosis and treatment programs according to their personal needs. For this purpose, health services should provide flexible programs that always keep the right to treatment first.

Right to Complaint

Every individual has a right to complain when he/she is harmed. All employees interested in patients should inform patients about their rights. The complaint must be answered orally or in writing by the Patient Rights Unit after a certain period of time. It has the right to apply to the relevant professional organizations and courts in accordance with the law.

Right to Compensation

The physical, spiritual or psychological damage of the individual during the health treatment has the right to receive compensation in a short time. Health services should know that the right to compensation is always present, regardless of the cause and importance of the damage, even if it can not be determined who actually is in charge.

- Patients and their relatives have the right to be informed and able to reach the necessary support in order to understand and use all these rights.

RESPONSIBILITIES OF PATIENTS AND CLOSERS

Responsibility for giving information

Since the health information of the patients and their relatives (such as medical history, current complaints, applied treatments, drugs and vitamins used) is necessary for the evaluation, diagnosis and treatment of the patient, it is the responsibility of the patients and their relatives to transfer this information completely and accurately to the people who are directly responsible for the patient's treatment and care.

When the patient and his / her relatives find it difficult to understand the explanations related to the diagnosis and treatment, he / she should inform the people responsible for the patient and ask all questions that come to mind.

The patient and his / her relatives should inform the people responsible for the patient's care for the unexpected developments they encounter during the treatment and follow-up period.

The patient and his / her relatives should be actively involved in the decisions to be taken, whether they are informed about the medical condition of the patient and reassessed it with the people responsible for the patient as they understand the explanations correctly, and should inform them whether or not they approve the treatment.
It should communicate its questions and opinions to the relevant departments of the institution on the subjects that are relevant to the health of the patient and how to reach the relevant departments and how to use them.

Responsibility for Audit and Treatment

In the acceptance phase, patients should inform how and from which institution the payment will be received.
The financial responsibility of the patients and their relatives, or the health insurance system (Social Security Institution, private health insurance), such as the necessary / valid documents for institutions and their relatives to bring in the full.
In cases requiring urgent intervention and treatment, the patient or his authorized representative must submit the paper to be received from the institution of the patient.
Our patients who are entitled to a free treatment have the responsibility to document their rights with documents and to certify their compliance with the free patient care criteria. The patient and his / her relatives shall be liable for indemnity and intentional indemnity to pay damages to the hospital fixtures or consumables.

Responsibility to follow the recommendations
The doctor responsible for treatment is responsible for complying with the treatment plan developed after the patient has approved the treatment recommended by the nurse and the relevant health personnel.

Responsibility to comply with rules and practices
Health institutions have the responsibility to fulfill the rules and practices.

Responsibility for Respect
The patient and his / her relatives should take into account the rights of other patients and health workers.
The patient and his / her relatives should comply with the visit policy of the hospital.
The patient and his / her relatives should comply with the hospital's privacy policy.
In cases where the number of the patient and the number of the related noise is high, the hospital administration must comply with the measures to be taken.
The competent physician should not ask for the administration or administration of any medicine that is not considered appropriate and which is not in the treatment plan.
The patient and his / her relatives should stay connected to the appointment time and avoid delays and should help the other patients to be seen before the delay.